Choose your Webex plan
With industry leading solutions for hybrid work and customer experience, Webex fuels businesses of all sizes.
Standard Agent
$85
Named Agent
$115 Concurrent Agent
Browser-based Agent Desktop
Skills-based routing and queuing
Inbound & outbound voice
Advanced outbound (dialer)
IVR port
Voice and web callback
Call recording
Chat & email (agent assisted)
Self-service channels
Premium Agent
$130
Named Agent
$170 Concurrent Agent
Everything in Standard +
Supervisor features (Monitor, Coach, Barge-in)
CRM Connectors
SMS, WhatsApp, Facebook Messenger
Additional digital channels (Apple Business Chat, Twitter, RCS)
Optional add-ons
Add real-time agent guidance and supervisor insights
Support for Cisco’s Cloud Calling Solution
Cloud PBX integration
Support for integrated CPaaS
Automation and proactive messaging
Frequently
asked questions
Is the solution available globally?
Webex Contact Center is available in these 87 countries: Argentina, Aruba, Australia, Austria, Bahamas, Belgium, Belize, Bermuda, Brazil, Bulgaria, Cameroon, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cote d'ivore, Curacao, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Panama, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Vietnam, Zambia.
Is this a cloud-based solution?
Webex Contact center is a 100% native cloud solution. It was designed, built, and engineered by Cisco from its inception as a cloud solution. Leveraging the most modern cloud architecture and development techniques, it is deployed on public cloud infrastructure and numerous microservices to bring the reliability, scale, and feature richness Cisco is known for.
How large can the solution scale?
Our solution is designed to accommodate the needs of businesses of all sizes. It can scale seamlessly, supporting up to 20,000 agents. Whether you have a small team or a large enterprise, our solution is flexible enough to grow alongside your business, ensuring optimal performance and efficiency.
A proven solution for industry pros.
"
What Webex allows us to do is to route that call to a local call center or to a global partner overseas. We can also route that call to the agent's home. We will be able to connect our customers via any of the channels so we can make sure that call is ansered any time."
Tamara Jensen, Senior Technical Product Manager of Customer Contact Experience, T-Mobile
1/3
